10 Day Guarantee
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| You may return anything we sell other than sale merchandise and custom-made items* for refund or exchange within 10 days of the date you receive it. You must notify us by email of your intention to return an item and your reason for doing so. Shipping and handling charges are non-refundable. The item must be received by us undamaged and unaltered, in exactly the same condition it was when we shipped it. No return will be final until we approve it after inspection of the returned item. You must insure all returned items. We cannot be responsible for lost or misdirected returns. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement. These credits require a few days for processing. Returns should be shipped to: Martin Designs, 5235 Mission Oaks Blvd. #843, Camarillo, CA 93012-5400. Please contact us at information@artcutgems.com if you have questions about our return policies. *Sale items are shipped "as is," according to their descriptions, and all sales are final. No returns will be accepted on custom-cut stones and custom-made jewelry, including sizings. |
